Quality Management for Organizational Excellence.
Read Discussion Assignment 15-1: Reacting to a Process Gone Wrong located in Ch. 15 of Quality Management for Organizational Excellence.
• Write a 700-word paper answering the discussion questions at the end of Discussion Assignment 15-1.
o What will you tell the president?
o He wants you to change the process to reduce the number of defects, but you know that is the wrong approach. How do you talk him out of it?
o What approach would you use to get the operation back to normal?
• Also, address the following and support your thoughts with specific examples:
o Why is it important for managers to employ process thinking?
o Identify at least two quality management tools that could be used to present data and persuade the president? Why would you use these tools to support your arguments?
• Format your paper consistent with APA guidelines.