Handy-Man Services is a repair-service company specializing in small household jobs. Each client pays a fixed monthly service fee based on the number of rooms in the house. Records are kept on the time and material costs used for each repair. The following profitability data apply to five customers.
Customer Revenues Customer Costs
Steve Dickerson $700 $595
Mario Nieves $350 $425
Wilma Rudolph $170 $155
Ho Chi $95 $125
Sandi Diesem $495 $215
Question 1: Compute the operating income for each of the five customers. (five points)
Question 2: What options should Handy-Man Services consider in light of the customer-profitability results? (five points)
Question 3: What business process related problems might Handy-Man Services encounter in accurately estimating the operating costs of each customer? (five points)