Problem:
The AI Brainstorming Conference is nearly over. In the closing discussion you will talk about your own personal experiences with companies over the years.
Share a scenario of a company that did a great job of satisfying you (as a customer) and a scenario of a company that fell short of expectations. Explain how you would handle the unsatisfactory situation if it happened at your company.
Select two unsatisfactory customer experiences described by your fellow participants, and explain how you would handle those situations if they happened at your company.