A. Real Mex Restaurants Decentralize
1. What challenges do you see with Real Mex's decentralization of operations? How can the company overcome these challenges?
2. In general, what are the pros and cons of decentralization?
3. If you were CEO of Real Mex Restaurants, how would you ensure quality of food and excellent customer service at each of the company's chains, now that all of them are operating as autonomous business units?
ZANES CYCLES:
1. How did Chris Zane learn his current managerial style?
2. Describe the management style at Zane's Cycles using the concepts of responsibility, authority, and delegation.
3. Zane's Cycles offers customers free lifetime service with the purchase of a bicycle. How does this offer match the mission of Zane's Cycles?