Groupthink is an agreement-at-any-cost mentality that


“Groupthink” is an agreement-at-any-cost mentality that results in ineffective group decision making.

Some characteristics of Groupthink are:

Illusions of invulnerability

Collective rationalization

Belief in the morality of group decisions

Self-censorship

Illusion of unanimity in decision making

Pressure on members who express arguments

Do some outside research on techniques leaders and teams can use to avoid “groupthink”. Then watch this video and answer the following questions:

Video: Group Meeting

1. Explain the elements of “groupthink” you see in the video.

2. Based on your research, what could the team leader do to make the decision process more effective?

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Operation Management: Groupthink is an agreement-at-any-cost mentality that
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