Great explanation and I'm glad you brought the term 'root cause'. Having the ability to conduct a root cause analysis is a great trait to have in a leadership position and for life in general. There are a variety of method to do when conducting a root cause analysis. One of my favorites that I would like to share in 'Mind Mapping'
Class & Timothy,
Have you ever done Mind Mapping to find the root cause?
After reviewing the information; What could you mind map in your personal life and professional life?
Do you think mind mapping is a good process for teams?
Tony Buzan, Inventor of Mind Mapping
Tony Buzan Mind Mapping Tutorial