1. Goals and objectives from different departments within an organization
a. should be uncoupled from the planning process
b. should be identical
c. are always in alignment
d. may be in conflict across departments
2. An objective that measures the skill improvement (human capital) of all employees in an organization or department would be considered part of a _________________
a. performance review
b. MBO program
c. balanced scorecard
d. return on investment
3. In recent years management attention has shifted toward a mix of financial and non-financial measurements
a. True
b. False
4. Which of the following would be considered the best example of a good objective:
a. Increase Nike apparel US market share by 3% in the next 12 months
b. Adidas - develop a new running shoe that exceeds Nike performance standards.
c. Improve Nike export sales by the first month of the next year
d. Lower Adidas material and production for soccer cleats costs by 17%
5. In terms of goals and objectives one of a manager's key roles is to
a. negotiate lower performance standards with upper management
b. discover / understand the drivers of performance relative to objectives
c. ensure employees are individually accountable for financial performance
d. create as many objectives as possible to include all performance areas of the organization.
6. Measures of Corporate Social Responsibility (CSR) reflect a need for organizations
a. to deemphasize financial perrformance
b. to allocate a fixed portion of profits to non-profit activities
c. to reduce reliance on stakeholders
d. to adapt to their environments (social, political, legal, etc.).
7. The problems organizations face when creating measurements include:
a. excess compensation for peformance and a long term focus
b. a short-term orientation and a failure to link to strategic plans
c. goals that are too easily achieved and disconnected from financial performance
d. a failure to emphasize financial targets
8. "Measuring what you plan" best illustrates ______________
a. Organizing
b. Leading
c. Controlling
d. Planning
9. Objectives are ___________________ goals
a. independent of
b. measured the same way as
c. the management equivalent of
d. derived from