Given the way people tweet or other forms of social media


Given the way people tweet or other forms of social media about customer service, why do companies still use mystery shoppers? Why not simply follow tweet or other forms of social media volume and content to see if service is good?

Request for Solution File

Ask an Expert for Answer!!
Operation Management: Given the way people tweet or other forms of social media
Reference No:- TGS02596880

Expected delivery within 24 Hours