Question 1
Policies, rules, and standard operating procedures (SOPs) are all types of _____ plans.
single-use
functional
rolling
standing
scenario
Question 2
_____ is a corporate-level strategy that emphasizes on reinvesting a company's profits in strengthening its competitive position in its current industry.
Concentration on a single industry
Forward vertical integration
Diversification
Backward vertical integration
International expansion
Question 3
According to Henry Fayol an effective plan should have four qualities, namely unity, continuity, accuracy, and _____.
sustainability
flexibility
accountability
consistency
synergy
Question 4
Which of the following group decision-making processes is a written approach to creative problem solving?
The Delphi technique
Dialectical inquiry
Brainstorming
Nominal group technique
Devil's advocacy
Question 5
When paper supplies reaches a minimum level, Ethan makes a call to the supplier to order more paper. What type of decision does this represent?
Brainstormed decision
Heuristic decision
Programmed decision
Intuitive decision
Creative decision
Question 6
Which of the following is an advantage of group decision making?
Managers can draw on the combined skills, competencies, and accumulated knowledge of group members.
Managers can embark on a course of action without wasting time in evaluating its merits.
Groups can rally around a central manager and the course of action that he supports.
Groupthink can lead to better productivity.
Group members commit to a decision without understanding its consequences.
Question 7
Which of the following statements supports the fact that Toy Track operates in a task environment with a low barrier to entry?
Toy Track has few competitors and faces no challenges from other organizations.
Toy Track is able to sell its products easily, even though they are overpriced.
The task environment within which Toy Track operates is expensive to enter.
The task environment within which Toy Truck operates is easy to enter.
Toy Track is unable to obtain customers, even though it has no rivals or competitors.
Question 8
_____ capital flows through the processes of overseas investment, credit, lending, and aid.
Human
Technological
Political
Resource
Financial
Question 9
Nadine belongs to an egalitarian society, one in which few distinctions are made between individuals and groups. Her society is low on _____.
cultural diversity.
gender equality
national culture
social stratification
cultural pluralism
Question 10
Which of the following statements is true about the role of organizational culture?
The limited authority of ethics ombudsperson restricts organizational members in any department to communicate instances of unethical behavior by their managers or coworkers for fear of retribution.
Ethics ombudspeople can provide guidance when organizational members are uncertain about whether an action is ethical.
If top managers are perceived as being self-interested and not ethical, their subordinates are
more likely to behave in an ethical manner.
When ethical values and norms are part of an organization's culture, they help organizational members focus mainly on self-interested action.
The actions of top managers such as CEOs are seldom scrutinized for ethical improprieties as their actions are independent of the values of their organizations.
Question 11
David is trying to provide a visible means of support to develop an ethical culture in his company. He can do so by creating:
an ethics ombudsperson position.
ethical beliefs that remain rigidly constant.
strict leadership rules for the top management.
a plan for minimum compensation benefits.
a strong HR team.
Question 12
WorldCom gave managers stock options and bonuses even when the company performance was declining, and managers sold their stock in advance of other stockholders. This illustrates the _____ approach.
accommodative
proactive
defensive
obstructionist
offensive
Question 13
The idea that the pursuit of self-interest with no consideration for societal interests leads to disaster is called the _____.
"tragedy of the commons"
"market for lemons"
"halo effect"
"race to the bottom"
"prisoner's dilemma"
Question 14
What is the social-status effect?
It is the tendency to perceive others who are like ourselves more positively than we perceive people who are different.
It is the tendency to focus attention on individuals who are conspicuously different from us.
It is the tendency to perceive individuals with a higher position in social hierarchy more positively than we perceive those with a lower position in social hierarchy.
It is the tendency to perceive individuals with a disabilities as non-contributors to society.
It is the tendency for individuals to see themselves more positively than others around them.
Question 15
The marketing manager at RST Consulting, allocates annual bonuses to employees based on performance evaluations. What principle is the manager following?
Restorative justice
Reparative justice
Distributive justice
Frontier justice
Spatial justice
Question 16
What is a schema?
It is the invisible barrier that prevents minorities and women from being promoted to top corporate positions.
It is a person's preconceived notions about the nature of men and women and their traits.
It is the process through which people select, organize, and interpret sensory input.
It is a collection of simplistic and often inaccurate beliefs about the typical characteristics of particular groups of people.
It is a systematic tendency to use information about others in ways that result in biases.
Question 17
What is the similar-to-me effect?
It is the tendency to perceive others who are like ourselves more positively than we perceive people who are different.
It is the tendency to focus attention on individuals who are conspicuously different from us.
It is the tendency to perceive individuals with a higher position in social hierarchy more positively than we perceive those with a lower position in social hierarchy.
It is the tendency to perceive individuals with a disabilities as non-contributors to society.
It is the tendency of individuals to see themselves more positively than others around them.
Question 18
Fayol recommended the use of _____ to show the position and duties of each employee and to indicate which positions an employee might move to or be promoted to in the future.
an organizational chart
initiative analysis
unity of direction
critical path method (CPM)
PERT chart
Question 19
_____ gives managers the right to direct and control their subordinates' behavior to accomplish organizational goals.
Entropy
Synergy
Esprit de corps
Authority
Equity
Question 20
If a manager designs the organizational hierarchy based on the characteristics of the organizational environment, he is acting in accordance with _____.
Equity theory
Fayol's theory
Contingency theory
Queuing theory
Chaos theory
Question 21
According to Henri Fayol, initiative refers to:
the ability to act on one's own without direction from a superior.
shared feelings of comradeship, enthusiasm, or devotion to a common cause among members of a group.
the justice, impartiality, and fairness to which all organizational members are entitled.
the methodical arrangement of positions to provide the organization with the greatest benefit and to provide employees with career opportunities.
obedience, energy, application, and other outward marks of respect for a superior's authority.
Question 22
Which of the following is true of top managers?
They are often called supervisors.
They are responsible for daily supervision of the nonmanagerial employees.
They spend more time leading and controlling than planning and organizing.
They do not establish organizational goals.
They have cross-departmental responsibility.
Question 23
_____ involves contracting with another company, usually in a low-cost country abroad, to have it perform a work activity the organization previously performed itself, such as manufacturing, marketing, or customer service.
Empowering
Outsourcing
Stratifying
Controlling
Innovating
Question 24
A company with a high level of efficiency and effectiveness is most likely to produce:
a product that customers want, but that is too expensive for them to buy.
a product that customers want at a quality and price they can afford.
a product that is inexpensive and non-durable.
a high-quality product that has limited utility for customers.
a product that requires customers to invest in expensive service packages.
Question 25
The measure of how productively an organization uses its resources to achieve a goal is known as _____.
effectiveness
product differentiation
efficiency
empowerment
product development