1. Shine is a clothing manufacturer with home offices in the United Kingdom and the United States, factories in Bangladesh and Indonesia, and distribution hubs in China and Brazil. Which type of departmentalization MOST applies to Shine?
strategic business unit
geographic region
product
matrix
Question 2.2. Brenda is an electrician with Bright Light Home and Business. Into which category of job does she best fit?
semiskilled blue collar
skilled blue collar
semiprofessional
professional
Question 3.3. Employees at the Richards Group thrive because they ______________.
sit in interdisciplinary clusters
make their own schedules
each have their own office
are grouped by department, with people of the same job title
Question 4.4. Management theorist Henry Mintzberg outlined five common parts of an organization's structural configuration: the operating core, the strategic apex, the middle line, ____________________, and _____________________.
support staff; subordinate workers
design analysts; technostructure
top-level managers; subordinate workers
technostructure; support staff
Question 5.5. Which of the following is NOT a tenant of Chester Barnard's acceptance theory?
Authority exists regardless of whether subordinates recognize it.
The nature of authority must be understood by subordinates.
Individuals over whom authority is exerted must be able to comply.
Subordinates must believe their personal interests are met by the use of authority.
Question 6.6. At which of Alfred Chandler's four stages of structural development does product diversification occur?
Stage 1
Stage 2
Stage 3
Stage 4
Question 7.7. Geographic area departmentalization is also known as ___________________ departmentalization.
parallel
differentiated
region-specific
territorial
Question 8.8. What is the first key activity in completing an organization's structure?
developing a product
establishing a market
defining a consumer base
drawing lines of authority
Question 9.9. Which kind of organization is more likely to feature employees who suffer from role ambiguity?
centralized
organic
standardized
mechanistic
Question 10.10. French management authority Henri Fayol described the concept of parity of authority and responsibility, which refers to an authority figure's
obligation to employees
commanding presence
accountability
respectability and honor