Problem:
In a therapeutic interview involving two ladies, one walked in and was crying, feeling so sad and started venting about nursing school, and how she feels she can no longer go on with the program because she feels exhausted and stressed. She complained about the workload and expectations that come with it. She comes to you to vent stating she feels she does not have the mental capacity to go. She says she feels embarrassed whenever she does not deliver good performance in her exams and skill tests.
Question:
Q1. Give an example of reflective writing and use the questions below as a guide to the scenario.
Q2. How can you demonstrate active listening during her interview by reinforcing nods as nonverbal and not giving your own opinions as verbal skills?
Q3. What kind of questions would be used to complete the interview?
Q4. How do you feel about the effectiveness of these questions, and what could be done differently next time?
Q5. Describe two types of active listening utilized during an interview and the results of these responses.