Solved: Gap model for the hospitality industry, Other Management

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Gap model for the hospitality industry

I need specific examples of the gap model for the hospitality industry.

gap 1 not knowing what customers expect

gap 2 not having the right service quality designs and standards

gap 3 not delivering to service standards

gap 4 when promises do not match performance

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Other Management: Gap model for the hospitality industry

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Other Management: Gap model for the hospitality industry

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