Discuss the below:
1 Create a five-question survey that invites guest comments to improve service in your fast-food restaurant and explain your reasoning behind each question.
As the manager of a fast-food restaurant, determine when guest comments would be not be helpful to improve service or product quality. In the event of repetitive negative comments about the quality of the food, recommend one "quick fix" method of remedying that condition.
2 Explain how social media review sites, such as Yelp and Trip Advisor, aid and hinder the hotel and tourism industries' ability to offer exceptional service. For example, if a national chain received poor reviews (2 out of 5 ratings), discuss the impact this could have on your decision to visit the establishment.
Take a position on the following: Managers should offer dissatisfied customers who report on social media review sites an incentive to return.
3 Explain why managing information is a challenging issue for hospitality organizations in regard to the three elements of the guest experience: the service product, the service setting, and the delivery system. Give examples with your response.
Imagine you have ordered food in a restaurant, and you discover it is undercooked and unappetizing. Provide two examples of how information through a service delivery system could correct these errors efficiently.
4 Select two hospitality Websites you would consider using to plan your next vacation. (Examples: cheaptickets, bingtravel, orbitz, kayak, hotwire, travelzoo, priceline, expedia ) Research what each Website offers in regard to information for its customers, review each Website and identify the types of information the Website provides. Suggest two additional features, such as larger font sizes, improved organization, more color, etc. that could be applied to each Website you reviewed in order to make it more attractive or easier to use.
One of the most effective strategies for increasing the flow of information within a hospitality organization is to give all employees access to the company intranet and all corporate information. Describe three ways how allowing access to the company intranet could help communication and three ways how it could hinder communication within a hospitality organization.
5 Imagine you are in the planning phase of establishing a service delivery system for a five-star restaurant. Create one service quality standard for this restaurant that could also be used in other industries other than hospitality. Ensure the standard meets the "SMART" (Specific, Measureable, Attainable, Result oriented, and Time Bound) criteria. Explain your reasoning behind the service standard you create.
Describe an experience you had in an industry other than hospitality that met your expectations. Apply a service quality standard from your experience to an area within the hospitality industry.
6 Identify a planning technique used in a non-hospitality industry that would also be valuable in the hospitality industry for planning a service delivery system. Explain your reasoning for your decision.
A major function of planning a service delivery system is to prevent problems. Apply a beneficial prevention strategy or tool used in a non-hospitality industry to an area within the hospitality industry. Provide an explanation with your response.