Google IBM Case Study Knowledge Management and it should come up.
From the textbook: The new edge in Knowledge the case involving (IBM) answer the following questions:
1. Articulate the business evnironments and key issues the case is trying to address.
2. Provide your analysis of the case regarding approaches, results, and causes that lead to the outcomes.
3. If your were IBM, what will you do differently? Please pick two areas of interest to discuss. 4. What are your lessons learned?