"Goods and Service Design" Please respond to the following:
From the e-Activity, examine some of the steps that are involved in designing goods and services. Select two services or two products that are currently on the market. Use the text to compare and contrast each step, and determine the similarities and areas where they differ.
From the e-Activity, suggest at least two changes to specific areas of the process design phase that may lead to improvement in operations. Provide a rationale to support your suggestion.
Watch the video Chapter 6, titled "Service Design Concept," (2 min 11 s), located in the course shell. Be prepared to discuss.