From the case study and e-activity determine the key, Operation Management

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From the case study and e-activity determine the key

"Customer Service" Please respond to the following:

From the case study and e-Activity, determine the key reasons why Southwest Airlines has such high customer satisfaction ratings in comparison with other airlines. Provide two (2) examples that illustrate instances of customer satisfaction to support your position.
eActivitie

Use the Internet to research airline customer satisfaction ratings. Be prepared to discuss.

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Operation Management: From the case study and e-activity determine the key

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Operation Management: From the case study and e-activity determine the key

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