New Process,Inc, a large mail-order supplier of women's fashions, advertises same day service on every order. Recently the movement of orders has not gone as planned,and there were a large number of complaints.Bud Owens director of customer service has completely redone method of order handling.The goal is to have fewer than 5 orders unfilled at the end of 95% of the working orders. Frequent checks of the unfilled orders follow a Poisson distribution and a mean of two orders.
A Poisson distribution is a discrete frequency distribution. Has New Process lived up to its internal goal. Cite evidence.