Assignment task: Utilize effective oral and written communication to effectively complete the work you are working as a p Purchasing manager for a large Company. One day you submit an order to one of your key suppliers. The supplier accepts the order, and you pay for it. After a week, you receive the goods, but it proves they are damaged. You call the wholesaler, but they mention that it is your responsibility and they will not compensate you for any damages.You are unsatisfied with their answer, so you write a letter to their head of sales. In the letter, you will explain the situation and ask for compensation. Furthermore, you will call the head of sales afterward and explain why they should process the refund. You would like to stress the importance of the relationship with this supplier, and the prospects, that they are giving up by not processing the refund. Your task is as follows:
Question 1: Utilize effective writing strategies to write a formal letter to the supplier.
Question 2: Formulate an HR policy and deliver it to employees. The HR policy should outline the correct communication skills for similar problems.
Question3: Identify the interpersonal skills that apply to this situation
Question4: Explain why you choose those specific skills and how you will apply these skills to enhance the delivery and implementation of HR policies applicable to similar situations in the future.
Note: assume any missing information.