For years, fast, friendly, personal service has been the hallmark of successful businesses. But as an increasing number of businesses (and even entire industries) have invested in self-service technology, a growing number of consumers have gotten used to serving themselves—and many of them—especially younger consumers—seem to even prefer it. Prominent examples of self service include ticket-buying kiosks in front of movie theaters, Redbox DVD rentals, scheduling appointments or booking hotel rooms online, and self-service grocery check-out. Yet the jury is still out on whether or not this trend is beneficial for business.
1. Understanding that the specifics of every business are different, what do you think of the trend toward self-service? Are you for it or against it and why
2. How would you recommend that retailers redeploy workers when they install self-checkout systems?
Include works cited