Case Study: Listen and Understand
Select One of the Following:
1. Midwest Hospital
2. The Audit Team I
For this writing assignment, you will select one of the factual case studies from the list above and you will write a 2-3-page conflict assessment that you will present as a case study.:
In your case study, please make sure to address the following :
1. For each case you have selected analyze the following:
o The role of listening
o Organization or impacts associated with listening
o Identify any listening deficits
o How could listening skills be improved in each situation
o What hidden meanings exist and what impact does that have in the conversations
2. Assume that you have been hired as a trainer to facilitate communication in the organization and you will be presenting your findings to the employees in a training session:
o Indicate what issue seems most important to the organization in terms of listening and understanding
o What are three listening skills you would emphasize to the individuals and provide them a reason as to the importance
o Provide an example of how improved listening and communication could assist with outcomes
o Describe how listening causes interpersonal conflict
o Give three reasons people don't listen and provide at least one "solution" to each listening problem