For any healthcare activity, three performance factors can be measured: structure, pro-cess, and outcome. Identify one structure measure, one process measure, and one out-come measure that could be used to evaluate the following hospital admission process:
Upon arrival, the patient reports to the hospital registration or admitting area. The patient completes paperwork and provides an insurance identi?cation card, if insured. Often, patients register before the date of hospital admission to facilitate the registration process. An identi?cation bracelet, including the patient’s name and doctor’s name, is placed around the patient’s wrist. Before any procedure is per-formed or any form of medical care is provided, the patient is asked to sign a consent form. If the patient is not feeling well, a family member or caregiver can help the patient complete the admission process.
Copyright | Health Administration Press | Introduction to Healthcare Quality Management, Second Edition | Edition 2 |