For an automobile manufacturer, each of the following below is an example of a cost of quality. Categorize each expense: which cost does it represent?
The wrong seat colour is delivered to the assembly line. For now, the delivered seats are installed, but after assembly, the car will be sent to the rework area of the factory and the correct colour seats will be installed.
After final assembly, a worker starts the car, accelerates to highway speeds (the car is on “rollers” so it doesn’t actually move), and then the brakes are applied. This is to ensure the brakes work.
Technician’s experiment with different types of paint nozzles, temperature, and humidity levels in the “painting” room to determine the ideal equipment and environmental conditions for applying the paint. They wish to provide an even, blemish-free finish.
While still under warranty, the car’s power window stops functioning and needs to be replaced.
A higher price supplier, but one with a better record of defect free production, is chosen to provide electronics for assembly.
The categories are1. prevention. 2. apprisal. 3. internal failure. 4. external failure.