DingDongBell is a strategy consulting firm focused on the life sciences - catering to firms in the pharmaceutical, biotechnology, and medical devices industries. It has over 100 consultants and has offices in SF, NYC and London.
The firm identified the following Critical Success Factors. Develop at least 2 KPIs for each of the critical success factor.
• Quality of deliverable. answering clients' business question
• Completing project on budget (professional fees worked <= fees billed)
• Delivering projects on time
• Maintaining adequate staff at firm
• Ensure staff quality of life (leads to longer employee retention)
• New business won