Finding normal and standard time


Assignment:

Peter Rourke, a loan processor at Wentworth Bank, has been timed performing four work elements, with the results shown in the following table. The allowances for tasks such as this are personal, 7%; fatigue, 10%; and delay, 3%

Task Element                 Performance Rating (%)              Observations

                                                                                                      1               2                    3                 4                 5

1

110

5

.4

.6

.4

.4

2

95

.6

.8

.7

.6

.7

3

90

.6

.4

.7

3

.5

4

85

1.5

1.8

2.0

1.7

1.5

a) What is the normal time?

b) What is the standard time?

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Operation Management: Finding normal and standard time
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