Competency Assignment: Management Case Studies Instructions: For each of the case studies below, analyze the situation and then explain how you would respond. Then, for each of the scenarios, find support in your HIM textbooks for your plan of action and describe how your response is supported by management and leadership principles. Include in-text citations and your reference for each case. CASE 1: Your department always has issues with phone coverage when someone calls in sick or is on vacation. Physicians, nurses and administration have all complained that there are times that they call HIM and nobody answers. The current policy says that whoever is available covers the phone. What are your options? What would you recommend and why? Support from the textbook (with citations):