Find a company you are familiar with and explain how it uses its operations management function. Identify what the company is doing correctly. Do you have any suggestions for improvement? (Question 14, page 24) As we evaluate the processes and activities within the organization it is the key decision processes and follow through that results in the conversion of resources into finished products and services. When you evaluate your chosen company please focus on those key activities that yield results. This is how good managerial initiatives result in quality outputs and thus profits for the firm.