Financial perspective on customers and other stakeholders


Question:

Many companies place disproportionate emphasis on the financial perspective at the expense of the other three perspectives. Give an example of an organization which you are familiar from either previous coursework, the news, or personal experience where this has been the case. What were the results of this focus on the financial perspective on customers and other stakeholders? Be as specific as you can and give concrete examples.

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Finance Basics: Financial perspective on customers and other stakeholders
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