Family-owned dry-cleaning business operating in a small


Family-owned dry-cleaning business operating in a small town, in business for 10 years with 3 full-time employees.

The business complies with all environmental protection laws which allow for up to 10 "units of pollution per day" to be emitted into the air.

The dry-cleaning business sits next to a day care center and the playground where the kids play gets the "brunt" of the pollution every business day. The law is being followed by the dry-cleaning business as to the amount of pollution emissions allowed for.

You are the dry-cleaning business owner.

In one or two sentences, answer each question below briefly:

• Step One: Define the problem

• Step Two: Analyze the problem

• Step Three: Generate options

• Step Four: Evaluate options

• Step Five: Make your decision

• Step Six: Implement and reflect

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Operation Management: Family-owned dry-cleaning business operating in a small
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