Problem: Prepare a paper researching an organizational situation that demonstrated poor interpersonal communication and had a very negative effect.
Describe the organizational situation in detail.
Include detailed answers to the following questions:
1) What factors affected the interpersonal communication in this situation?
2) How did the listening habits in this situation negatively affect the business relationships or bottom-line results? Explain the empathetic listening skills used in this highly charged or conflicted situation.
3) How did listening habits affect business relationships and results?
4) What advantages might empathetic listening lend to the improvement of interpersonal communication in this situation?