Question: Prepare a paper researching an organizational situation that demonstrated poor interpersonal communication and had a very negative effect.
Describe the organizational situation in detail.
Include detailed answers to the following questions:
o What factors affected the interpersonal communication in this situation?
o How did the listening habits in this situation negatively affect the business relationships or bottom-line results? Explain the empathetic listening skills used in this highly charged or conflicted situation.
o How did listening habits affect business relationships and results?
o What advantages might empathetic listening lend to the improvement of interpersonal communication in this situation?