Facilities Management and Guest Services:
Question 1: Describe the role of facilities management in ensuring guest service and satisfaction.
Question 2: Describe how a facility's design negatively affected a real-life experience of yours. How could the facility have altered its design to increase your satisfaction?
Question 3: Describe how a facility's design positively affected a real-life experience of yours. How may a facilities manager ensure this remains a positive experience for guests?