Problem: Share at least one highlight and one area of improvement for the week (can be related to client population, agency systems experience, and/or agency staff experience). Connected the family with help from the Energy Alliance. Emailed the NHA to explain why my two adult residents didn't respond to the letter sent to them. Contacted a technical school for a caregiver program for one of my residents. Referral was sent for financial assistance from P2P on behalf of my resident. Virtual conversation: Exploring Medicare and Senior Support Services. Need Assignment Help?