Assignment:
Explain a personal experience that you had when receiving some kind of after-sale customer support. Discuss what was done well and areas that could have been improved. Then describe the “perfect” process as it applies to your scenario. Finally, if you were the manager and you had all of the resources that you needed, how could the process you experienced be improved to be the “perfect” process you described?
Your answer must be typed, double-spaced, Times New Roman font (size 12), one-inch margins on all sides, APA format and also include references.