Problem
Describe a difficult conversation you were involved in or one that you witnessed. In your main post, describe the following details:
a) Describe the conversation techniques used (if any).
b) Explain your interpretation of the conversation.
c) Propose how the conversation could have been better managed to make it less difficult and more productive.
d) Describe the outcome.
The response must include a reference list. Using Times New Roman 12 pnt font, double-space, one-inch margins, and APA style of writing and citations.