1. Explain why the supply chain can dramatically impact a company’s base performance.
2. List all of the products that could possibly be affected by a problem in the U.S. milk supply chain.
3. How can a CRM system help communicate issues in the supply chain?
4. How could BPR help uncover issues in a company’s supply chain?
5. What are the pros and cons for Starbucks of outsourcing the growing of its coffee beans to Chinese farmers?