Part A-
1. How do services differ from goods? Identify five ways.
2. State two examples of cultural and ethical issues that face operations managers in a global environment.
3. Identify and describe, briefly, each of the purposes of project scheduling.
Part B-
1. Identify the four costs of quality. Which one is hardest to evaluate? Explain.
2. Identify five examples of technology's impact on services. Specifically, identify one that has led to labor cost reductions.
3. What kinds of location decisions are appropriate for use of crossover analysis? Write a brief paragraph explaining how crossover analysis (break-even analysis) can assist an operations manager in choosing among alternative sites in making a location decision.
Part C-
1. How are outsourcing and vertical integration related? Can a single firm successfully do both?
2. Assume two inventory problems with identical demand, holding cost and setup cost. In one, goods arrive instantly, but in the other goods arrive at a measurable rate. Which of these problems will have the larger optimal order quantity? Why?
3. How does aggregate planning in services differ from aggregate planning in manufacturing?
Part D-
1. Explain what is meant by "nervousness" of the MRP schedule. Provide an example. Name two tools that are particularly useful in reducing system nervousness in MRP systems.
2. What makes short-term scheduling of strategic importance?
3. Compare and contrast throughput with manufacturing cycle time.