Assignment 1
You are the business owner of a local cleaning service, and you have been thinking about implementing a knowledge management system for your cleaning technicians, especially for those who troubleshoot and solve cleaning problems, such as removing certain carpet and water stains, addressing mold, and selecting the proper tools and products to use for other types of cleaning issues. You are thinking about this because there are times when some of your cleaning technicians know how to properly clean carpets and others do not. Providing a central knowledge repository could help share cleaning knowledge among your cleaning technicians. After you chose your scenario (A or B), compose a paper that addresses the elements listed below.
- Explain the role of knowledge management systems.
- Explain what is meant by expert systems.
- Explain what is meant by content management systems.
- Discuss how the business in the selected scenario could benefit from an expert system and a content management system, and provide two examples for each type of system.
- Discuss how the business in the selected scenario could benefit from business intelligence, and provide two examples of these benefits.
- Discuss how the business in the selected scenario can use social media to not only obtain information and knowledge but to share it as well, and provide two examples of how the business might use social media information systems.
Assignment 2
PowerPoint Presentation, you will continue to work on your course project, and you will present on the ways in which your selected organization will reduce errors in communication. Start by researching your organization, and determine if they have made an error in communication through an advertisement, consumer policy, or verbal actions to employees. If they have, you will explain that error in your presentation. If not, please research another organization that has, and use this as an example of a situation to avoid. Continuing in your role as the CEO of the organization you chose in the Unit III Assignment, create a presentation to give to your employees that explains the communication blunders and your solutions to avoid them in the future. Include the components listed below in your presentation.
1. If your organization committed a communication blunder, outline the communication error and what went wrong (highlight the shortfalls). If you researched an example, share the example with your organization, and explain what happened and how you can learn from it.
2. Outline your suggested solution(s) to fix the problem and what processes from Chapter 9 in your textbook can be implemented.
3. Explain what your organization can learn from this mistake and ways to improve communication in the future.
4. Support your work with a references slide. Your completed PowerPoint presentation should include a minimum of seven slides, not counting the title and reference slides.
Format your assignment according to the following formatting requirements:
1. The answer should be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides.
2. The response also includes a cover page containing the title of the assignment, the student's name, the course title, and the date. The cover page is not included in the required page length.
3. Also include a reference page. The Citations and references should follow APA format. The reference page is not included in the required page length.