Discussion Post: Handling an Angry Email
Assuming the role of Haniz, write an email to your senior project manager who also oversees Jaclyn's internship. Address the following in your email:
o Explain the situation in the message of the email and the type of incivility (passive or active) you observed from Jaclyn.
o Compare and contrast spoken versus written communication and assess the most effective communication methods to handle an emotionally charged email.
o Recommend how you and Jaclyn could build and maintain a working relationship by using reinterpretation in response to the angry email.
o Evaluate in a conclusion paragraph the effectiveness of the communication processes used to achieve organizational goals and suggest a plan to defuse the situation and resolve any differences to remove the tension and move forward.
The response must include a reference list. Using Times New Roman 12 pnt font, double-space, one-inch margins, and APA style of writing and citations.