Explain the role of the customer in a total quality setting, Operation Management

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Explain the role of the customer in a total quality setting

Explain the role of the customer in a total quality setting in a health care entity? Identify all customer types. What type of training should occur to address all customer types to ensure satisfaction and loyalty? Please in your own words describe in at least 400 words.

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Operation Management: Explain the role of the customer in a total quality setting

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Operation Management: Explain the role of the customer in a total quality setting

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