1. Explain the purpose of a Gantt chart. Provide an example of how a Gantt chart might be used in the performance improvement process.
Use table 7.2 in your textbook to complete the questions below. On page 116
2. UC Hospital’s surgical center is reporting 24 surgical patients experienced complications with post-op procedure care in the first quarter. There were 100 total cases in the first quarter. Using these indicators determine the % of post-procedure care complications. How does this compare to the benchmark for this measure in table 7.2?
3. UC Hospital’s patient satisfaction survey for all inpatient stays in the first quarter (Jan-Mar) showed a 95% satisfaction rating. How does this compare to the benchmark for this measure in table 7.2?
4. UC Hospital’s HIM department tracks the number of 21 day delinquent records each month. In August there were 12 delinquent records of more than 21 days. The number of discharges in August was 230. What is the percentage of delinquent records? How does this compare to the measure in table 7.2?