Explain the process of reengineering according to Hammer and Champy.
Hammer and Champy (1993) explained the process of reengineering as "the basic rethinking and radical redesign of business procedures to attain dramatic enhancements in critical, contemporary measures of performance, as like cost, quality, speed and service."
a. Basic rethinking to innovate and redesign business procedures
b. IT mainly the enabling factor for dramatic enhancement