Homework: Staff Training Session
Overview
Develop and record a 10 to 15 slides audiovisual presentation to introduce staff personnel to the new or upgraded telehealth technology that was the focus of your previous homework.
Successful deployment of a new health care technology requires that your team be well trained in its use. Nurse leaders have many options to choose from when considering an effective training strategy, among which is the use of Web conferencing technologies, such as webinars, used to deliver training remotely to a geographically dispersed audience.
This homework provides an opportunity for you to develop a presentation to introduce staff personnel to the new or upgraded telehealth technology that was the focus of your previous homework.
By successfully completing this homework, you will demonstrate your proficiency in the following course competencies and homework criteria:
A. Competency A: Evaluate technologies used to gather patient data; inform diagnoses; and enhance care quality, safety, and outcomes.
a. Describe the purpose and use of a new or upgraded telehealth technology.
b. Explain the potential risks and benefits of a new or upgraded telehealth technology.
B. Competency B: Develop a collaborative technology integration strategy.
a. Identify the requirements for successful deployment of a new or upgraded telehealth technology, including appropriate training for providers, patients, and the patients' families.
C. Competency C: Develop a strategy for managing technology use that enhances patient care and organizational effectiveness.
a. Explain how an organization will assess the effectiveness of a new or upgraded telehealth technology.
b. Describe the type of ongoing training and technical support that will be available to a nursing staff.
D. Competency D: Promote effective technology use policies that protect patient confidentiality and privacy.
a. Address patient confidentiality and privacy safeguards associated with a new or upgraded telehealth technology.
E. Competency E: Communicate effectively with diverse audiences, in an appropriate form and style, consistent with applicable organizational, professional, and scholarly standards.
a. Support assertions and conclusions with relevant and credible evidence.
b. Develop slides that augment a multimedia presentation.
c. Communicate effectively with staff to support the implementation and use of a new or upgraded telehealth technology.
Required Resources:
Ana Nguyen and Tara Jennings are making great progress with the plan to launch a pilot telehealth program in partnership with the Murray County Central Secondary School in rural Slayton, Minnesota. This program will allow students to interact with mental health counselors at St. Anthony Medical Center via telehealth technology. Now Ana and Tara need to determine an effective training strategy.
Ana NguyenBehavioral Health Nurse Manager - St. Anthony Medical Center.
We've made so much progress with this project. I'm really excited about the potential here and can't wait for it to kick off. But... we do need to talk through the training strategy so Tara and I can develop staff training plans. This project is a somewhat unique in that, if you think about it, we will actually have three sets of trainees: the staff here at SAMC, the staff at the schools, and the end users - the students and their parents. For now, though, I want to focus on staff training both here and at the schools.
Troy HollandDirector of Patient Services - St. Anthony Medical Center
I think that's a good plan, Ana. One of the areas we usually cover in staff training is safety. I this case, I think that dovetails with patient confidentiality and privacy, but it's probably an area that you and Tara should pay attention to. I don't want to be melodramatic, but there is so much attention to firearms in the schools - you two should determine how you want to discuss procedures for dealing with a very troubled student should the need arise. I read about a similar program in Texas that has actually removed students from the school based on the telehealth session. All I'm suggesting is that you determine how to address this kind of thing in your training.
Christopher HewittVice President of Medical Support Services
Another area to include is the basic back story. You've been close to this project for quite a while, but the people being trained have not. Don't go overboard, but it helps people absorb the training if the understand the context. So, you should be sure to explain the purpose of the pilot, how is the technology going to be used, and so forth.
Frederick MoraDirector of Quality Management - Vila Health Group
I think it is useful to discuss the quality management plans. Explain how you and your partners at the school have defined success. What are the key measures of success and how are we planning to measure those outcomes? As with some of the other points made today, we don't need to be overly specific with the details, but it helps users understand why they are being asked to do things in a certain way if they've been given insight to the big picture.
Blake CarterDirector of Information Technology - Vila Health Group
If you need any help from our people in IT regarding how the Behavioral Health staff can get technical support if they need it, let me know. You might want to consider developing a job aid that can be located with the equipment. If you do, we can help put that together.
Tara JenningsDirector of Nursing Informatics - St. Anthony Medical Center
Thank you all. I have a much better handle on how to tackle the training. One thing that Ana and I will need to clarify is what is needed for successful launch of this program. That's going to include training questions and will be somewhat iterative I think. We need to have a good sense of how much training is required, how it differs for various staff - the school staff and our own - and who will be responsible for training the parents and students. There's more to a training strategy than just the nuts and bolts, as you all know. That said, this conversation has helped me clarify things in my own mind.
Conclusion
Activity complete! In this activity, you had the opportunity to observe the planning committee discuss development of a training strategy and the specific needs for a staff training session. This information should help you complete your own staff training session for the topic you have chosen for your homework.
Instructions
Preparation
Successful deployment of new or upgraded telehealth technology requires that your team be well trained in its use. One key element of your overall training strategy is to orient your staff to the new technology. Consequently, you have decided to develop an orientation webinar, which can be used to deliver the training remotely using Web conferencing technologies.
To prepare for the homework, you are encouraged to think about how you might use Web conferencing technologies, such as webinars, to deliver training to nursing staff. You may also want to begin thinking about how you will approach the design of your webinar presentation slides.
In addition, you may wish to:
a. Review the homework instructions and scoring guide to ensure that you understand the work you will be asked to complete.
b. Review the Guiding Questions: Staff Training Session document, which includes questions to consider and additional guidance on how to successfully complete the homework.
Note: Remember that you can submit all or a portion of your draft presentation to Smarthinking Tutoring for feedback before you submit the final version for this homework. If you plan on using this free service, be mindful of the turnaround time of 24-48 hours for receiving feedback.
Audiovisual Equipment Setup and Testing
Because you will make a video recording of your presentation, it is a good idea to check that your recording hardware and software is working properly and that you are familiar with its use. You may use Kaltura Media or other technology of your choice for your video recording.
a. If using Kaltura Media, refer to the Using Kaltura tutorial for directions on recording and uploading your video in the courseroom.
You may use Microsoft PowerPoint or other suitable presentation software to create your slides. If you elect to use an application other than PowerPoint, check with your instructor to avoid potential file compatibility issues.
Requirements
Develop and record an audiovisual presentation for staff personnel to support the implementation and use of the new or upgraded telehealth technology. Create 10 to 15 slides to support your presentation, including a title slide and a references slide. Ensure that your presentation includes any guidelines and standards developed by your organization for the specific setting or population.
Complete the Vila Health: Preparing for a Staff Training Session simulation, linked in the required resources.
The presentation requirements, outlined below, correspond to the grading criteria in the Staff Training Session Scoring Guide, so be sure to address each point. Read the performance-level descriptions for each criterion to see how your work will be assessed. The Guiding Questions: Staff Training Session document, linked in the resources, provides additional considerations that may be helpful in completing your homework. In addition, be sure to note the requirements below for presentation format and length and for citing supporting evidence.
a. Describe the purpose and use of the technology.
b. Explain the potential risks and benefits of the technology.
c. Identify the requirements for successful deployment of the technology, including appropriate training for providers, patients, and the patients' families.
d. Discuss patient confidentiality and privacy safeguards associated with the technology.
e. Explain how the organization will assess the effectiveness of the technology.
f. Describe the type of ongoing training and technical support that will be available to the nursing staff.
g. Support assertions and conclusions with relevant and credible evidence.
h. Develop slides that augment your presentation.
i. Communicate effectively with staff to support the implementation and use of the technology.
Format your homework according to the give formatting requirements:
a. The answer must be double spaced, typed, using Times New Roman font (size 12), with one-inch margins on all sides.
b. The response also includes a cover page containing the title of the homework, the course title, the student's name, and the date. The cover page is not included in the required page length.
c. Also include a reference page. The references and Citations should follow APA format. The reference page is not included in the required page length.