1. You have been asked to explain to employees that you supervise what a business plan is and why it is important to have a business plan that focuses on customer service. Write a transcript of what you would say to them. (150–180 words)
2. Explain the link between resource procurement and creating quality products for customers and explain how resource management is related to quality management and to continuous improvement. You might need to conduct research to complete this activity. (150–180 words)