Question: For this assignment, you will define the term attitude. Within a two-to-three page paper complete the following tasks:
1. List five qualities of a good attitude and devise a scenario and consequence for each quality listed.
2. Explain the lasting benefits of having the following attitudes in the workplace and list at least three different outcomes for each:
• How would a negative attitude affect how your boss relates to you?
• How would a positive attitude affect how your boss relates to you?
• How would a negative attitude affect how your fellow employees relate to you?
• How would a positive attitude affect how your fellow employees relate to you?
• How would a negative attitude affect how the end-user or customer relates to you?
• How would a positive attitude affect how the end-user or customer relates to you?
• Describe how a positive attitude could enhance your career.
3. How we can change a bad attitude into a good attitude?
4. Describe what it means to have a service attitude and give examples.
5. Explain how taking ownership of a problem or incident can eliminate frustration on the part of the end-user.
6. In your last paragraph, create a summary of your findings and how they relate to being an effective help desk specialist.