Discussion Post
Read sections 5.0-5.3 in Chapter 5 of the required textbook, Operations and Supply Chain Management.
Watch The Transformation Age: Surviving a Technology Revolution with Robert X. Cringely.
Consumers provide a lot of free information via technology in the form of blogs, discussion groups, website product reviews, webpage clicks, and so on. Companies can leverage this information by carefully monitoring comments about their products, as well as their competitors' products.
Explain the influence of technology on the five elements of a service-delivery system (e.g., the voice of the customer, etc.).
The response should include a reference list. Double-space, using Times New Roman 12 pnt font, one-inch margins, and APA style of writing and citations.