The use of Apps in the delivery of services is a fast growing global trend. New Apps are being developed by service organizations at an alarming rate. Many of the Apps are being used to mitigate quality gaps or enhance quality. Using literature sources as well as the concepts discussed in class, answer the following questions:
a. Give three examples of Apps that are linked to service organizations.
b. Explain the impact of these Apps on Quality or the perception of Quality
c. What specific gaps are these Apps attempting to mitigate?