Research the Internet for knowledge management software and in short explain the functions of such software. Determine at least two organizations which have a public customer service web site (for instance, Microsoft's web site gives information assiciated to operating system updates).
Consider the following:
· Distinguish and estimate two web sites.
· Is information easy to find? How is it easy or difficult?
· Do sites seem friendly? What makes them friendly or unfriendly?
· Is information easy to understand once it is discovered?