Explain the four service gaps indentified by the gaps model


1. Explain the four service gaps indentified by the gaps model.

2. What is the difference between product mix breadth and product line depth?

3. How aggressively should the TJX Company expand globally, and where, and when, to maximize the value of the company for shareholders?

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Operation Management: Explain the four service gaps indentified by the gaps model
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