Explain the four service gaps identified by the gaps, Operation Management

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Explain the four service gaps identified by the gaps

Explain the four service gaps identified by the Gaps Model.

The Knowledge Gap: Understanding Customer Expectations.

The Standards Gap: Setting Service Standards

The Delivery Gap: Delivering Service Quality

The Communications Gap: Communicating the Service Promise

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Operation Management: Explain the four service gaps identified by the gaps

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Operation Management: Explain the four service gaps identified by the gaps

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