1. A colleague says that if the confidence level is 95%, then the probability that the true mean/average is within the calculated confidence interval is 95%. Explain why this is true or false.
2. Explain customer perspective as one of dimensions of the balanced scorecard in Hotel context
3. Discuss people/innovation perspective as one of the dimension of balanced scorecard in hotel context
4. Explain the Financial perspective as one of dimension of the balanced scorecard for hotel business.